Support

Contact us without slowing the work down.

Pick the fastest route for billing, contracts, onboarding, and account help. Workflow guidance lives in the help center. Account-specific assistance starts inside the app.

Open help center Open the app
Billing & invoices Contracts & hiring Account access
Fastest path: use the help center for how-to questions, and the app for account-specific support.
Freelancer using a laptop while working through support and project details.
Independent professional focused on a desktop workspace.
Support routes
Best first step
Help center

Clear guidance for billing, hiring, time review, reports, and contract actions.

Workflow helpPublic articles
Account issuesUse the app
Policy pagesLegal guidance
Start with the right route
Faster answers, less back-and-forth
Choose the best route

Use the path built for your question.

The site is set up so you can move quickly to the right answer instead of guessing where support lives.

Help articles for product workflows
Billing guidance for invoices and payments
Contract controls for pause, resume, or close
App support for account-specific questions

The fastest way to get help is to start in the place built for your issue: public guidance for workflow questions, and the application for account-specific assistance.

Workflow help

Use the public help center when you need step-by-step guidance for the product experience. That includes onboarding, time review, invoices, manual payments, project reports, contract controls, and hiring flow questions.

Browse help center

Account-specific support

If your question depends on account data, billing state, workspace access, or live project information, sign in to the app first and use the support path available there.

Good route

Account-specific issues usually need access to the live workspace, which is why the app is the best starting point.

Still need to reach a human? Email us at support@toptal.expert and the support team will follow up.

Billing and contract questions

Most billing and contract actions already have dedicated help articles. These are the quickest paths for common topics:

How to pay

Review payment flow and common billing actions.

Before you reach out

  • Know whether your question is about workflow guidance or a specific live account.
  • Keep the project, contract, or billing context close so the right team can understand the issue quickly.
  • Review the matching help article first if the issue is about setup, invoices, payments, reports, or contract actions.
  • Use the application when the issue depends on account access, permissions, or live workspace details.

Legal and policy pages

For legal or privacy questions, review the core policy pages first.

Next step

Go straight to the best support path.

Open the help center for workflow guidance or move into the app when the question depends on your live account.

Browse help Open app