A quick operational overview.
How it works
ToptalExpert payment protection policy
Review hours, compare tracked activity, and use the dispute window before funds are released.
Step-by-step guidance
Policy details
Open the app when ready
Payment protection on ToptalExpert is built around tracked work, client review, and a short holding period before funds are paid out. This creates a clear review path for both clients and freelancers.
For clients
- Review tracked activity and screenshots from your dashboard before approving payments.
- If recorded work does not match the task or project expectations, raise the issue during the review window.
- When a discrepancy is confirmed, clients can request a refund for time that does not match the delivered work.
For freelancers
- Use the ToptalExpert time tracking tool to record work accurately.
- Submit time on the platform’s weekly cycle so clients can review it in the dashboard.
- Report disputes if a payment is declined without a valid project-related reason.
How the protection window works
- Tracked hours move through a weekly review cycle before payment is released.
- The help center describes a seven-day escrow-style hold period for hourly funds.
- Once the review period passes without an issue, the payment proceeds to the freelancer.
Keep evidence clear
The strongest protection comes from accurate tracked time, clear task descriptions, and frequent communication throughout the project.
Keep going
These related articles continue the same workflow and policy area.
Need the next step?
Go back to the help center or continue into the product.
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