A quick operational overview.
Payments
Unresponsive freelancers
Pause the project, preserve already logged hours for billing, and contact support if communication breaks down.
Step-by-step guidance
Policy details
Open the app when ready
If a freelancer becomes unavailable and communication stops, the safest next step is to pause the contract while you assess what has already been delivered.
Recommended first step
- Pause the ongoing project so no new work is logged while the issue is being investigated.
- Contact customer support if you need help reviewing activity or contract status.
What happens to time already logged
Hours recorded before the project is paused remain part of the normal billing cycle.
No additional work should be performed while the project is on hold.
Restarting the work later
If communication is restored and both sides agree to continue, reactivate the contract and resume the project from the same contract view.
Keep going
These related articles continue the same workflow and policy area.
Need the next step?
Go back to the help center or continue into the product.
Move from documentation into action whenever you are ready.